LaSorsa & Associates – DH-PM Event Security SOP Agreement

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General Guidelines:

  • All reporting and official communication with events staff will be handled exclusively by the detail manager and shift leaders.
  • All event attendees should be treated as if they are the client. You never know who you are speaking with and their internal influence.
  • Agents are required to remain at their post/area assigned as directed by their shift leader. 
  • Sitting while on shift is not permitted unless previously approved by the detail manager.
  • Keep interactions with the client and event attendees to a minimum. If they do not instigate the conversation we do not engage with them. 
  • All sling bags and backpacks with necessary gear should be staged in a discreet location near your post: Standing with a sling bag often makes you stand out and doesn’t fit into the clients culture for the event.
  • Professional attire (Collared shirts, slacks, appropriate closed toe shoes) should be worn for all business related client activities. 
  • All tattoos should remain covered by clothing.
  • All piercing outside of ear piercing for female agents should be removed for the duration of the detail. 
  • There will be no smoking in client areas or while wearing the same clothes worn during a shift. Clients do not want to smell smoke on agents at any time. 
  • There will be no smoking in hotel rooms, on balconies or in vehicles at any time. 
  • Agents will not engage in recreational activities while on shift or on the site that the client occupies.
  • Agents off shift are permitted to engage in appropriate recreational activities if the following criteria are met: 
    • 1. The agents inform the detail manager of their plans, utilized off site location, vehicles utilized, etc.  
    • 2. The agents remain in professional attire until they leave the property and are in professional attire when they return. 
    • 3. The detail manager approves the recreational activity request.
  • Agents on shift will utilize the client buffet for on shift dining. (This will be arranged by the shift leader.)
  • Agents off shift will utilize the client provided dining (if available) and bill meals at the hotel restaurant to their room if instructed to do so by their shift leader.
  • Any off site dining must be approved by the detail leader in advance to be eligible for reimbursement.
  • Agents will not order excessive items during off site dining. 
  • Absolutely zero alcohol will be billed to rooms and alcohol is not billable to LaSorsa & Associates.
  • Alcohol consumption is not permitted while working with LaSorsa & Associates. 
  • Photos of receipts are required for any meals billed to a room or purchased off site.
  • If you witness a member of the events team behaving in an inappropriate manner you must inform your shift supervisor immediately. 

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Travel Considerations:

  • Agents must carry on luggage and refrain from checking bags unless approved by the detail manager.
  • All agents are required to bring all documentation needed for air travel and/or ground transportation.
  • The final billing documentation is required for every rental vehicle upon return. (Ensure that they send you a copy of the bill)
  • All meals consumed during travel to and from the event are not billable unless previously approved by the detail manager.
  • Airline seat upgrades are not billable to LaSorsa & Associates.
  • Hotel stays due to canceled flights and other unforeseen circumstances may be billable but must be reported to and approved by the detail manager before the expense is incurred.

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Gear Requirements:

  • All agents must carry a small medical kit & flashlight while on shift.
    • Suggested items include: Over the counter medication, pens and markers, phone charging cables, phone battery packs, pocket knives (if working CONUS), Weapons if required and previously mandated by the detail manager.
  • All agents must know the nearest AED & Fire Extinguisher locations to their posts. 

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Excursion Procedures:

  • Agent excursion attire (if different from attire as listed above) must be discussed and approved by the detail manager. (Many times different attire is necessary)
  • Assigned agents must review the excursion documents and complete the Excursion Report Format below before arriving on site at the beginning of the detail.
  • The Movement Report Format below must be completed and reported in the relevant chat at the beginning of every excursion movement.

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Excursion Report Format

(To be completed before detail begins)

Excursion Type:

  • Pick up site:
  • Drop off site:

Excursion Location Address:

Excursion Location Phone:

Expected Departure Time:

Expected Return Time:

Excursion Route: (Photos)

Route Hazards:

Vulnerabilities:

  • (Describe Incident #1)
  • (Describe Incident #2)
  • (Describe Incident #3)

Contingency Plans:

  • (Plan #1)
  • (Plan #2)
  • (Plan #3)

Movement Report Format

(To be completed upon departure)

Number of vehicles:

Number of passengers:

Driver Name:

Driver Phone Number:

Safety Equipment Checklist:

(Examples: Relevant items will vary by excursion and the list should be updated by the agent to reflect the most relevant equipment needed)

  • Fire extinguisher
  • Water
  • Sunscreen

Medical Gear Checklist:

  • First aid kit
  • AED
  • Passenger Specific Gear:
    • (Note: If a passenger discloses a medical concern)

NOTE: All movements will be reported upon departure via Whatsapp

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Communication App Participation & Location Tracking Required:

  • LaSorsa & Associates and/or the client may require tracking of the driver’s smartphone while on duty via Life360, Google Maps, Glympse or similar app of the company’s or client’s choosing.
  • LaSorsa & Associates and/or the client may require the driver to be in chat groups of WhatsApp or Signal or similar app of the company’s or client’s choosing.
  • Agents are required to ensure that their phones remain charged and operational for the duration of the detail.
  • Use of professional looking bluetooth devices (airpods, JLAB headsets) are encouraged.
  • If PTT radios are issued they are required to be utilized while on shift.
  • All issued PTT radios must be fully charged and ready to go before your shift begins.
  • All communication put out by the detail manager and shift leaders must be responded to as soon as possible. 

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Reporting:

  • The official Whatsapp or Signal chat will serve as the official reporting location for non emergencies.
  • Agents will report all movements to and from the detail as well as all movements during the detail in the relevant chat. 
  • For all incidents and emergencies the agents will immediately call their shift leader and initiate a preliminary report so we can inform the client in real time and support their internal response to the incident. 
  • The detail manager will inform the appropriate client POC & on site doctor and support their patient care procedures.
  • After the incident/emergency has been handled the participating agent will write a full report to the detail manager to include: Who, What, When, Where and Why, | Any relevant photos, relevant contact information | A brief summary of the events as the agent understands them stating only the facts and not the agent’s opinion.

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By entering your information and signature below, you agree to be held accountable to this standard operating procedure for LaSorsa and Associates.